ActiveCampaignAEMBeehiivBigCommerceBloggerBrevoClickFunnelsConcrete CMSContentfulConvertKitCraft CMSCustomDev.toDrupalExpressionEngineGetResponseGhostGravHashnodeHubSpotInstapageJoomlaKenticoKlaviyoLeadpagesMagentoMailchimpMediumOctober CMSPrestaShopSanityShopifySilverstripeSitecoreSquarespaceStrapiSubstackTYPO3UmbracoUnbounceWebflowWixWordPressWP.com

404 Handling

15-30 minBeginner

Create a custom 404 page and monitor broken links to improve user experience and SEO.

Prerequisites

  • Access to BigCommerce control panel
  • Theme file access via Stencil CLI (optional)
Intermediate

Customize 404 Page

Edit the default 404 template.

1

Access Theme Files

1

Go to Storefront > Themes > Edit Theme Files

2

Or use Stencil CLI for local editing

2

Edit 404 Template

1

Find templates/pages/404.html

2

Customize with helpful content:

3
  • Search bar
4
  • Links to popular categories
5
  • Contact information

Verification Checklist

Pro Tips

  • Include site search on 404 page
  • Don't redirect all 404s to homepage
  • Redirect deleted products to similar products or categories